Position Overview

As a Telecommunications Operator, you will play a crucial role in the efficient operation of telecommunications systems and networks. Your responsibilities include handling incoming and outgoing calls, maintaining communication equipment, and providing technical support to ensure smooth and reliable communication services for customers or internal users.

Responsibilities

• Answer incoming calls, providing prompt and professional assistance to customers or directing calls to the appropriate departments.

• Make outbound calls to customers or internal personnel as required.

• Operate and maintain telecommunication systems, including PBX systems, voicemail, and call routing equipment.

• Troubleshoot and resolve telecommunication system issues, escalating complex problems to higher-level technicians if necessary.

• Assist customers or internal users with telecommunication-related inquiries or requests.

• Maintain accurate call logs and records of telecommunications activities.

• Monitor the performance and integrity of telecommunications systems and networks, taking appropriate action to ensure optimal functionality.

• Coordinate with external service providers for maintenance and repair of telecommunications equipment.

• Stay updated on industry trends and new technologies in the telecommunications field.

  
  

Knowledge, Skills & Attributes

• Knowledge of telecommunications systems and equipment, including PBX, voicemail, and call routing systems.

• Proficiency in operating telecommunication software and hardware.

• Strong technical and troubleshooting skills to resolve telecommunication issues.

• Excellent communication skills and a professional phone manner.

• Attention to detail and accuracy in maintaining call logs and records.

• Ability to work well under pressure and handle multiple tasks simultaneously.

• Strong customer service and problem-solving abilities.

• Flexibility and adaptability to changing technology and work demands.

  
  

Qualifications

• School diploma or equivalent.

• Previous experience as a telecommunications operator or in a similar role is preferred.

• Familiarity with telecommunication systems and equipment.

• Basic knowledge of computer systems and software.

• Excellent communication and customer service skills.

• Ability to work in a fast-paced environment.

Benefits

• Competitive salary based on qualifications and experience.

• Paid time off and vacation days.

• Friendly and collaborative work environment.

How to Apply

To apply for the position, please submit your updated resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for this role.

Email us at careers@thinksuccesscareers.org

• Include the role's title in your subject line.

• Include details that best showcase the relevant things you've done and achieved.