Position Overview

We are seeking a dedicated and compassionate Healthcare Receptionist. As a Healthcare Receptionist, you will be responsible for providing exceptional customer service to patients, visitors, and staff. Your primary role will be to greet and assist individuals, manage phone calls, schedule appointments, and ensure the smooth flow of administrative tasks. The ideal candidate should have strong organisational skills, excellent communication abilities, and a genuine desire to help others. If you are detail-oriented, thrive in a fast-paced environment, and have a passion for supporting patient care, we encourage you to apply.

Responsibilities

• Greet and welcome patients, visitors, and staff in a friendly and empathetic manner, creating a warm and welcoming environment.

• Manage incoming phone calls, respond to inquiries, and direct calls to the appropriate personnel or departments efficiently.

• Schedule patient appointments, consultations, and follow-up visits, ensuring accuracy and optimal utilization of healthcare provider schedules.

• Verify patient information, update records, and ensure all necessary forms and documents are completed accurately and in a timely manner.

• Collect patient co-payments, process insurance information, and maintain financial records according to established protocols.

• Coordinate patient referrals to other healthcare providers and specialists as necessary, ensuring proper documentation and timely communication.

• Maintain cleanliness and organization of the reception area, waiting rooms, and other common areas.

• Assist with administrative tasks, such as data entry, filing, and scanning documents, to support efficient operations within the healthcare facility.

Knowledge, Skills & Attributes

• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals.

• Strong organisational skills and attention to detail to manage appointment schedules, patient records, and administrative tasks accurately.

• Proficiency in using electronic medical records (EMR) systems and basic computer skills.

• Empathy, compassion, and a genuine desire to help others in a healthcare setting.

• Ability to remain calm and composed in stressful situations and handle challenging patient interactions with professionalism and tact.

• Knowledge of medical terminology, insurance procedures, and healthcare regulations is advantageous.

• Strong multitasking abilities and the capacity to prioritise tasks effectively.

• Ability to work both independently and collaboratively as part of a healthcare team.

  
  

Qualifications

• 2 years experience working in a medical profession environment.

• School diploma or equivalent; additional certification in medical office administration or related field is a plus.

• Proven experience as a receptionist or administrative role in a healthcare setting is preferred.

• Familiarity with medical terminology, insurance procedures, and electronic medical records (EMR) systems is advantageous.

• Excellent customer service skills with a focus on patient care.

• Proficiency in using office equipment, such as phone systems and computers.

• Strong written and verbal communication skills.

• Ability to maintain confidentiality and adhere to medical regulations

Benefits

• Competitive salary based on qualifications and experience.

• Paid time off and vacation days.

• Friendly and collaborative work environment.

How to Apply

To apply for the position, please submit your updated resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for this role.

Email us at careers@thinksuccesscareers.org

• Include the role's title in your subject line.

• Include details that best showcase the relevant things you've done and achieved.