Position Overview

As a Healthcare Dental Receptionist, you will be the first point of contact for patients visiting a dental clinic. Your role is crucial in providing exceptional customer service and ensuring the smooth operation of the reception area. You will handle administrative tasks, schedule appointments, and assist patients with their inquiries, contributing to a positive and efficient dental care experience.

Responsibilities

• Greet and welcome patients in a friendly and professional manner, creating a welcoming environment.

• Schedule and manage patient appointments, coordinating with dental staff and considering their availability.

• Answer phone calls, address patient inquiries, and provide accurate information about dental services.

• Verify insurance coverage and assist patients with completing necessary forms and paperwork.

• Maintain patient records and update information in electronic databases accurately.

• Manage the reception area, ensuring cleanliness, organisation, and a comfortable waiting environment.

• Coordinate with dental assistants and hygienists to maintain smooth patient flow.

• Assist with billing and financial transactions, including collecting payments and processing insurance claims.

  
  

Knowledge, Skills & Attributes

• Knowledge of dental terminology, procedures, and commonly used dental software.

• Strong customer service skills, with a friendly and professional demeanor.

• Excellent organizational and multitasking abilities to manage appointment scheduling and reception tasks effectively.

• Strong communication skills, both verbal and written, to interact with patients and dental staff.

• Attention to detail in maintaining accurate records and handling financial transactions.

• Ability to remain calm and composed in a fast-paced environment, handling patient inquiries and concerns.

• Proficiency in using dental software, scheduling systems, and basic office equipment.

• Empathy and compassion towards patients, understanding their dental care needs.

  
  

Qualifications

• 1 year experience of working remotely or in an office environment.

• School diploma or equivalent (additional certification in dental assisting or reception is a plus).

• Previous experience as a dental receptionist or in a similar customer service role is preferred.

• Knowledge of dental terminology, procedures, and commonly used dental software.

• Excellent organisational and time management skills.

• Strong communication and interpersonal skills.

• Attention to detail and accuracy in record-keeping and financial transactions.

• Proficiency in using dental software and office equipment.

Benefits

• Competitive salary based on qualifications and experience.

• Paid time off and vacation days.

• Friendly and collaborative work environment.

How to Apply

To apply for the position, please submit your updated resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for this role.

Email us at careers@thinksuccesscareers.org

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• Include details that best showcase the relevant things you've done and achieved.